Help Tickets (Resource Manager)

Notes: Help tickets created in the Catalog or My Info are automatically assigned to the head of the team. From Admin > Help Tickets, you can create and reassign help tickets.

You can manage the repair and maintenance needs of your resource items with Resource Help Tickets. Create, manage and archive work tickets for your resource items in need of repair or maintenance. You can also let patrons with the appropriate permissions create Help Tickets to inform you when resource items need maintenance.

Once a school or district creates a Servicing Team, Resource Manager automatically assigns a Help Ticket to the head of the local team responsible for that resource. If there is no local designated head, Resource Manager assigns the Ticket to the district head. If there is no district head, the school or district must manually assign the ticket to a technician.