Create Help Ticket (Resource Manager)
For training resources
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You can create Help Tickets in multiple places in Resource Manager.
note: Wildcards (*) are supported.
To create a Help Ticket
- Where are you creating a Help Ticket from?
If you are creating a Help Ticket from… | Then… | |
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Items sub-tab |
![]() A new Help Ticket is automatically numbered and sent to the Help Tickets queue in the Admin. If a Servicing Team (and a head) has been assigned to the resource's template, the Help Ticket is automatically assigned to the Servicing Team head and appears in the Open section of the queue. Otherwise, it is in the Unassigned section.
![]() To create a Help Ticket:
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My Info tab |
![]() Users with the Create Help ticket for self permission and who have the Use Resource Search permission can create a Help Ticket for the items viewable in My Info. Users with the Create Help ticket for self permission and who are Custodians of resources can view a list of resources and create Help Tickets for them in My Info. The section in My Info, Custodian, lists all resource items that the logged‐in user has been assigned as Custodian to and does not appear for non‐custodians. note: Custodians do not need the Create Help Ticket for self permission to create a Help Ticket from My Info. If they are the Custodian of a resource, they will automatically see the Create New Help Ticket icon. ![]() To create a Help Ticket from MyInfo:
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Admin tab |
![]() Help desk technicians can create new Help Tickets when a user reports a resource item needing repair or maintenance. ![]() To create a Help Ticket from Admin:
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